Supervisor & Junior Management

People Management for Supervisors

This course comprises six unit standards totalling 51 credits.

This is a six day workshop, with an additional day for prep and PoE one month later (following completion of summative assessments.) The six days can either be done successively, or over a six week period.

The course content is taken from the Further Education and Training Certificate: Generic Management - ID 57712 and comprises the following unit standards:

Apply leadership concepts in a work context (US 242824, Credits 12)

Personal Effectiveness - BA 4 (Skills Programme)

The purpose of this programme is to equip learners with the necessary knowledge, skills and attitudes to achieve personal effectiveness in business, work as a project team member and display cultural awareness in dealing with customers and
colleagues.

 

* Achieve personal effectiveness in a business environment

 

- Group bookings - could also be presented at your Workplace.....

Business Ethics - BA 4 (Skills Programme)

The purpose of this programme is to equip the learners with the necessary knowledge, skills and attitudes to assist in the control of fraud in an office environment and adhere to the organisation’s code of conduct.

 

* Describe and assist in the control of fraud in an office environment

 

- Group bookings - could also be presented at your Workplace.....

Report Writing Skills - BA 4 (Skills Programme)

The purpose of this programme is to equip the learners with the necessary knowledge, skills and attitudes to analyse data and present information in a report format.

 

* Present information in report format

* Analyse new developments reported in the media that could impact on a business   sector or industry

 

- Group bookings - could also be presented at your Workplace.....

Administration Management - GM 4 (Skills Programme)

The purpose of this programme is to equip learners with the necessary knowledge, skills and attitudes to develop administrative procedures to make the administrative
component of the organisation more effective and efficient and so aid the organisation to attain its mission, vision and objectives.

 

* Develop administrative procedures in a selected organisation
* Describe and assist in the control of fraud in an office environment
* Manage administration records
* Manage service providers in a selected organisation

 

Leadership - GM 4 (Skills Programme)

The purpose of this programme is to equip learners with the necessary knowledge, skills and attitudes to apply leadership concepts in a work context, ensure that organisational standards and code of conduct in a work environment are met.

 

* Apply leadership concepts in a work context


* Apply the organisation’s code of conduct in a work environment

 

Could also be presented at your Workplace.....

Team Building - GM 4 (Skills Programme)

The purpose of this programme is to equip the learners with the necessary knowledge, skills and attitudes to motivate and build a team.

 

* Motivate and build a team
* Identify responsibilities of a team leader in ensuring that organisational standards     are met

 

Could also be presented at your Workplace.....

Manage Relationships - GM 5 (Skills Programme)

The purpose of this programme is to equip learners with the skills and competencies to build relationships with superiors and with stakeholders across the value chain.

 

* Devise and apply strategies to establish and maintain workplace relationships

* Use communication techniques effectively

* Interpret and manage conflicts within the workplace

* Conduct negotiations to deal with conflict situations

 

Could also be presented at your Workplace.....

 

People Development - GM 5 (Skills Programme)

The purpose of this programme is to equip learners with the skills and competencies to enhance the development of teams and team members.

 

* Select and coach first line managers

* Lead people development and talent management

* Apply the principles and concepts of emotional intelligence to the management of self and others

* Promote a learning culture in an organisation

 

Could also be presented at your Workplace.....

 

 

Monitor and Measure Performance - GM 5 (Skills Programme)

The purpose of this programme is to equip learners with the skills and competencies to monitor and measure performance and apply continuous or innovative improvement interventions in the unit.

 

* Evaluate current practices against best practice

* Monitor and evaluate team members against performance standards

* Create and manage an environment that promotes innovation

 

Could also be presented at your Workplace.....

Lead and Manage Teams - GM 5 (Skills Programme)

The purpose of this programme is to equip learners with the skills and competencies to lead and manage a team of first line managers to enhance individual, team and unit effectiveness.

 

* Analyse leadership and related theories in a work context

* Apply a systems approach to decision making

* Empower team members through recognizing strengths, encouraging participation in     decision making and delegating tasks

* Manage a diverse work force to add value

* Build teams to achieve goals and objectives

Manage Risk, Knowledge, Finance and Ethics - GM 5 (Skills Programme)

The purpose of this programme is to equip learners with the skills and competencies to apply the principles of risk, financial and knowledge management and business ethics within internal and external regulatory frameworks.

 

* Monitor, assess and manage risk

* Apply the principles of knowledge management

* Apply mathematical analysis to economic and financial information

* Manage the finances of a unit

* Apply the principles of ethics to improve organisational culture

 

Could also be presented at you Workplace.....

Team Strategies and Plans - GM 5 (Skills Programme)

The purpose of this programme is to equip learners with the skills and competencies to Initiate, develop, implement and evaluate operational strategies, projects and action plans so as to improve the effectiveness of the unit.

 

* Develop, implement and evaluate an operational plan

* Develop and implement a strategy and action plans for a team, department or     division

* Formulate recommendations for a change process

* Develop, implement and evaluate a project plan

 

Could also be presented at your Workplace.....

Advanced Programme in Labour Relations Management

The Advanced Programme in Labour Relations Management provides you with progressive knowledge and skills that are specifically related to labour relations as a core function of contemporary human resources management. In your role as human resources or labour relations practitioner, the programme offers you an opportunity to develop the requisite specialised labour relations skills to apply in the workplace environment.

Advanced Programme in Labour Relations Management

The Advanced Programme in Labour Relations Management provides you with progressive knowledge and skills that are specifically related to labour relations as a core function of contemporary human resources management. In your role as human resources or labour relations practitioner, the programme offers you an opportunity to develop the requisite specialised labour relations skills to apply in the workplace environment.

Etiquette, Ethics and Customer Care

To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies.

This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual.

The Ultimate Sales Approach

This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.

Coaching and Mentoring

This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion.

Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do particularly well when leading Generation Y and in a team’s leadership position.

Basic Project Management

Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers, supervisors, project managers, personal assistants, organisers and team leaders. The basics as described in this workshop offer the bedrock for organised and controlled, measured and successful completion of tasks and projects whilst encouraging accountability, managing risks and full understanding of the scope and mandate.

Conflict Prevention and Resolution

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes; Identifying the Stages of Conflict; The relationship Between Competition and Conflict; The Five Modes of Conflict; Creating a Personal Conflict Management Approach; Creating an Organisational Conflict Management Plan; Mediation

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