Aim: This workshop is for supervisors. Content: Introduction and History of Coaching; Definition(s) of Coaching; The Value of Coaching; Important Principles of Coaching; The Qualities of a Great Coach; Key Skills That Every Coach Needs to Succeed; Creating the Coaching Relationship; Understanding Beliefs and Behaviours; Identify Areas of Development in Your Agents; Choosing the Right Tool(s) for the Job; Understand and Follow the Coaching Process; Recognising and Rewarding Behaviour; Engaging Your Agents Through Social Media.
Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common?
Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ;Listening Tonality; Positive Speech; Forming a commonality; Personality Types - Understanding People; Body Language Analysis; Setting boundaries / Assertiveness; Understanding and working with criticism; Understanding your own prejudices; De Bono 6 hat thinking technique; Communicating with your superiors; Cellular/Holistic vision; Authority Levels.
Construction work often takes place in hostile environments and could cause worker distraction resulting in overlooking of proper safety precautions which may lead to fatalities, injuries or damage to property and losses in its many varied forms.
MSC Business College Kempton Park is a fully accredited further education provider offering quality diplomas, certificates, and using the latest technology. Programme offerings include Human Resources Management, Marketing, IT, Business Administration, Travel & Tourism, Accounting & Bookkeeping, Wholesale & Retail, Project Management, Public Relations and Public Finance. Having been around for 26 years and with 17 campuses in South Africa, the MSC Business College is one of the biggest names in education in South Africa.
The National Certificate: Generic Management, NQF Level 5 forms part of a learning pathway of management qualifications across various sectors and industries. It is specifically designed to develop management competencies required by learners in any occupation, particularly those who manage first line managers.
A person acquiring this qualification will be able to manage first line managers in an organisational entity. First line managers may include team leaders, supervisors, junior managers, section heads and foremen.
This power-packed session focuses on the leadership characteristics portrayed by elephants to help managers, supervisors and team leaders master core leadership concepts and build key skills to increase their leadership effectiveness.
Hosted at the Elephant Sanctuary in Hartbeespoort.
The purpose of this programme is to provide learners with an overview and understanding of emergency preparedness and coordination as well as to provide the necessary competency and skills to plan and evaluate an emergency response plan in a workplace.
Cost and Time effective E and M-Learning option available: www.mpowrme.co.za / download the Mobile App on Google Play
Palomino Training Solutions offers a wide range of online short courses where you login and complete the course in your own time on the internet. The length of these courses range from 3 hours to 20 hours, depending on the course content and your speed. Each course costs R199 ex vat and please see our available courses below (we are always loading new courses):
Every organisation faces uncertainty and risk. Very few operate in a risk-free environment. From uncertainty about economic indicators to concerns about safety and the organisation’s ability to retain client support, managing a range of risks is required for both survival and success.
The importance of the ethical base on which public service is based is reflected in this course. It will ensure that the quality of education and training in the public sector is enhanced and of a world-class standard.
High emphasis is placed on learning through ‘doing’ where the learner is presented with real life and workplace case studies and role playing to ensure the delegate develops knowledge and confidence to take back into the workplace and apply them successfully.