Why You Haven’t Received Your SRD Grant Appeal Payment


The South African Social Security Agency (Sassa) has confirmed that approximately 7.5 million unemployed individuals are benefiting from the R350 grant. The government agency has noted that it has faced some challenges, making it difficult to pay out grants to deserving applicants. 




In the second quarter of 2022, it was confirmed that the South African unemployment rate had reached 33,9%. Statistics South Africa also estimated the food poverty line in South Africa 2022 to be R624.

The South African Social Security Agency (Sassa) responded to the public outcry by adjusting its means test threshold from R350, making it in line with the country’s poverty rate.

Sassa has announced that approximately 7.5 million people are receiving the SRD grant benefit on a monthly basis, with ambitions of reaching 10.5 million people but the Agency has also admitted that it will need to be cautious not to over-commit beyond the allocated budget.

In a media briefing, Sassa’s CEO Busisiwe Memela-Khambula admitted:

With regards to payments, we are still having challenges with beneficiaries who upload incorrect bank details. 

According to Sassa, some bank accounts are pending verification from the National Treasury. All approved SRD grant beneficiaries, who have not yet been paid, have been urged to check the status of bank verification, and if need be, correct their banking details.

It is for this reason that Sassa’s General Manager Brenton van Vrede has been pleading with SRD grant applicants to meet the government agency halfway by being a little bit more diligent when they put their bank account details into the application system, so that payments can be made.

Van Vrede also explained that every time threshold regulations are amended, all financial banks have to also update their algorithms, so that they will be able to assess SRD grant applicants.

This was proven to be a challenge for Sassa in the first three months of implementing the SRD new requirements.

However, Memela-Khambula has asked Sassa to conduct ongoing and responsive communication and publicity through media in order to clarify public matters that relate to SRD grant enquiries.





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