If troublesome employees are not managed correctly, it could exacerbate the problem and create even more tension in the workplace. According to Rachel Johnson, owner of Palomino Training Solutions, there are several types of problem employees that can be found in the workplace.
Johnson highlights 4 common bad behaviours at work and how to deal with it.
The Over-Dependent Employee
These employees seem to be incapable of making their own decisions even if those decisions are within their scope of authority. Their need for constant guidance and approval takes time away from other employees and tasks.
Solutions:
- Share information regularly and clearly define their role
- Assess whether you have been too critical in the past about a task
- Use questions instead of recommendations
- Request ideas or solutions to problems
The Lazy Employee
These employees produce good work but not enough of it. This can be very frustrating for a manager if the performance isn't poor enough to warrant a dismissal. As a manager you would like more out of your employee and you know they are capable of giving it, explains Johnson.
Solutions:
- Set specific goals and standards
- Monitor performance to make sure standards and goals are observed
- Never pile on work suddenly
- Present more challenging work opportunities
The Hostile Employee
These workers are "rude, ill-tempered and resist socialising". Their work is good, but their anti-social behaviour negatively affects the office. They are often resistant to supervision and are prone to hostile behaviour towards team members.
Solutions:
- Try not to take the hostility personally
- Don't respond in kind
- Explain the consequences of bad behaviour if necessary
- Use praise when it's deserved
The Chronic Complainer
These people complain about everything says Johnson. Whether it's the holiday policy, company benefits, work assignments or other employees, chronic complainers are never satisfied. They can become a "demoralising influence" on other staff members.
Solutions:
- Give recognition
- Avoid giving advice or suggestions that can be construed as criticism
- Acknowledge their feelings
- Check to see if their grievance is more widely held
Palomino Training Solutions has a Supervisory Skills course available as an onsite option at your work premises and also as an online (e-learning) option.
“Our aim is for delegates to leave our workshops feeling inspired and motivated, with a wealth of knowledge and hands-on tools that they are able to implement immediately,” says Johnson.
For more information, contact Rachel Johnson on 082-878-1164, email [email protected] or visit the Palomino Training Solutions website..
