How To Track Your September 2023 R350 Grant Appeal


The misfortune of a declined R350 grant application still affects many beneficiaries to this day. This is partly what makes keeping track of your Sassa appeal status all the more important in avoiding any possible delays to your grant application. 



Although it has been more than two years since it was first introduced by Sassa, the R350 grant still plays an important role in the government’s efforts to assist beneficiaries who are in need. 

The Sassa R350 grant currently benefits more than 7.5 million South Africans who meet its eligibility requirements. However, in an effort to ensure that the grant specifically caters to qualifying beneficiaries, Sassa has also introduced regulatory changes in how it is administered.

Consequently, this has also affected its application process, as there have been beneficiaries who have their applications rejected. Fortunately, the agency also allows beneficiaries to appeal their declined applications using the steps listed below. This is how you check your Sassa appeal status.

How To Appeal Your September R350 Grant Application 

Step 1: Visit The ITSAA Website

Step 2: Enter Your Identification Number

Step 3: Enter The Cell Phone Number You Used During The Application Process

Step 4: Click Send “Pin”

Step 5: Once you receive the pin, you will be required to insert it and click “Submit”

Step 6: Select the month that you are appealing for

Step 7: Secret the drop-down arrow to choose the reason for your appeal application from the options provided

Step 8: Click “Submit” to complete the appeal application process

How To Track Your R350 Grant Appeal Status

Following this, you will definitely need to keep track of your R350 grant appeal status with the Independent Tribunal for Social Assistance, as the process can be slow when it comes to receiving your feedback on time

  1. Go to Sassa Appeals Website
  2. Enter ID number
  3. Enter telephone number
  4. Track appeal

When Will I Know If My Appeal Was Successful Or Not?

Feedback on appeals from the Independent Tribunal For Social Assistance usually takes 60 to 90 days. 

Beneficiaries should also be open to the possibility that the process can take longer due to the influx of similar applications being processed by the application system. Keep in mind that the R350 grant is administered entirely online.

Remember to always provide accurate information, submit all required documents, and regularly check for updates on your application and appeal, as  can save your a lot of time and effort.

SRD Grant Eligibility Criteria

To start with, in order to start receiving the SRD grant, you will need to submit an online application and to do this you must first meet the following requirements:

  • Be a South African citizen, permanent resident, asylum seeker or holder of a special permit. 
  • Be above the age of 18.
  • Not be receiving any other form of income or social grant, such as the Unemployment Insurance Fund (UIF), NSFAS, or the South African Social Security Agency (SASSA) grant.
  • Not be a student receiving financial aid or a bursary.
  • Not be receiving any other COVID-19-related relief or assistance from the government.

How To Contact Sassa For Grant Appeal Enquiries

If you have more questions about grant appeals or require additional information about grant appeals can contact Sassa directly by calling the Sassa toll free number on 080060 10 11 or by sending an email.Serious concerns can be escalated to the Sassa head office. 

You can also check on your Sassa social grant by running a Sassa status check on the official Sassa website. When you perform the Sassa status check you will receive information on which months you will be paid and which months you won't.

To find out more about Sassa grants, including the R350 grant, head to our Sassa section.

Suggested Article:

Sassa R350 grant appeal application being sent

Millions of vulnerable South African citizens apply for the R350 grant to purchase basic goods and access basic services monthly. However, the South African Social Security Agency (Sassa) does not approve every application it receives for the critical relief mechanism. 




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