The South African Social Security Agency (SASSA) has condemned the illegal practice of individuals “selling” queue positions at its offices, describing it as exploitative and unlawful.
In a statement, SASSA CEO Themba Matlou said the growing trend unfairly targets vulnerable people who rely on social grants.
“We take serious exception to these acts as the agency as they happen at the doorsteps of our offices and create an impression that we are complicit and encourage this exploitation of our people. We condemn this in the strongly possible terms, and we cannot allow it to happen”, he emphasised.
Exploitation Of Vulnerable Groups
Matlou highlighted that the practice often affects elderly beneficiaries and people living with disabilities, making the situation even more concerning.
He confirmed that SASSA will take action against those involved, including any officials who may be enabling such behaviour.
Steps To Improve Service Delivery
SASSA has committed to strengthening security at its offices and working closely with law enforcement agencies to address the issue.
“We are working tirelessly to enhance our queue management systems to ensure fair and orderly access. This will reinforce priority service channels for the elderly, persons with disabilities, and other vulnerable groups,” Matlou said.
The agency also acknowledged existing challenges in service delivery at some offices, which can contribute to long queues and frustration among beneficiaries.
Use Online Services To Avoid Long Queues
Beneficiaries are encouraged to use SASSA’s digital services, including the eLife Certification system, to verify their details without visiting an office.
This online option can help reduce waiting times and transport costs for grant recipients.
Commitment To Better Services
As SASSA marks 20 years of providing social assistance, the agency has reaffirmed its commitment to improving service delivery.
“As SASSA has reached its 20th year milestone in providing social assistance to the needy, the commitment to improved, dignified and efficient services to its clients will continue unabated,” the agency said.
SASSA has urged the public to report any incidents of queue-selling and to make use of official channels to access services fairly and safely.
Additional reporting from SANews.gov.za.
