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Communication Skills Training

Child Care Training Level 4

COURSE OVERVIEW:

This course is for people who wish to enter or obtain recognition at an entry-level of Early Childhood Development (ECD).

The course has two modules:

  • Prepare resources and set up the environment to support the development of babies, toddlers and young children
  • Provide care for babies, toddlers and young children

People credited with this Course are capable of:

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During this 1-day Interactive Assessment session the learners, in a group, report on their progress, strengths and review their performance, in terms of the training programme that they attended.

Effective Organisational Communications, Crisis Communication and Public Relations

Dear Sir/ Madam

This 5-day workshop will examine the best practices into business continuity and crisis management. Benefits for establishing strategic communications, public relations and crisis communication strategies as well as providing the practical expertise that will ensure management techniques resulting in improved business continuity and disaster recovery.

Analysing your company’s vulnerability is essential for business continuity, for compliance with legal requirements and the maintenance of reputation.

 

Course Outcomes:

Effective Office Management & Administration

The telephone is ringing off the hook, your boss is scratching around in the stationery cupboard looking for something that you know hasn’t been delivered yet, there is a visitor in reception that has just ‘popped in’ to see if they can grab a coffee and discuss their printing services with you, and you have a report due in an hour…does any of this sound familiar? Of course, it does…because this is just a typical 10 minutes in the life of any admin professional!

Business Writing Skills

The skills programme is aimed at learners who want to improve their competency to create written documents in the workplace, with specific reference to meeting documents, electronic mail messages, reports and job applications.

NQF Level: 3

Credits: 7

Business Presentation and Public Speaking in the Public Sector

The degree to which people in an organisation communicate effectively determines a huge part of an organisations visibility, profitability, and industry leadership. In fact, public speaking is an easy way to set yourself apart from your competition. Whether you are persuading colleagues, selling to a client or energising a team, the power of your presentation makes the difference between success and failure.

Short Course in Customer Complaint Behaviour: Dealing with Customers when things go wrong

Service delivery often goes wrong or doesn’t meet customers’ expectations. Although firms often provide procedures for dealing with problems and customer complaints, very few managers and employees are trained on how to deal with such service delivery failures or with customer complaints in a face-to-face situation, or how to respond in writing.

Short Course in Professionalism and Communication Etiquette

Professional behaviour, effective communication skills and ethical business conduct are sought-after competencies and attributes in the workplace.
This interactive Professionalism and Communication Etiquette short course will provide you with an understanding of how to present yourself professionally at work, improve your interpersonal communication skills and apply best practice business etiquette to improve their work environments, add value to their organisations and develop their own career paths.

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