Supervisor & Junior Management

Outcomes-Based Monitoring and Evaluation Implementation

The Outcomes-based Monitoring and Evaluation Implementation short course will provide you with a practical and theoretical framework for understanding and implementing Monitoring and Evaluation (M&E) efforts in the work environment. While it may be biased towards developmental work, it nevertheless provides knowledge especially suited to the aim of monitoring and evaluation of the performance of policies, programmes and projects in a bid to generate desired results for the organisation and its material stakeholders.

Human Capital Acquisition 3-days (CPD points)

Purpose:

This uniquely crafted 3-day workshop brings together a number of aspects critical to the role of the HR Practitioner in industry in South Africa.

Aligning with the precepts of the “Fourth Industrial Revolution” and the South African HR Competency Model, it will challenge, inform and inspire effective and professional Human Capital Acquisition practices.

Target Audience:

Although all senior managers will benefit, this workshop will suit in particular:

Emotional Intelligence Workshop

Emotional Intelligence, also called EQ, is the ability to be aware of and to manage emotions and relationships.  It is a pivotal in personal and professional success.  IQ will get you in the door, but it is the EQ, your ability to connect with others and manage the emotions of yourself and others, that will determine how successful you are in life.

Health, Environment & Safety in Facilities Management (Gauteng)

The training programme covers the fundamentals of general facilities management in a practical way.  The focus areas include an overview of the Occupational Health and Safety Act (OSHAct) and some of its implications, emergency and contingency planning and the basics of asset management and building maintenance.

Health, Environment & Safety in Facilities Management (Cape Town)

The training programme covers the fundamentals of general facilities management in a practical way.  The focus areas include an overview of the Occupational Health and Safety Act (OSHAct) and some of its implications, emergency and contingency planning and the basics of asset management and building maintenance.

Procurement & Contract Management in Facilities Management

This training programme empowers managers of facilities to understand the importance of procurement in a facilities management environment, bidding processes and gain a holistic understanding of the element of facilities management suppliers that deliver, products and services.  The course further assists procurement managers to understand contract management principles and prepare service level agreements.

Facilities Maintenance: Handyman Training

This five day skills training programme covers three days of theoretical classroom training and two days of practical workshop application.  The programme focusses on key trade skills expected from a Handyman and prepares him / her for a professional maintenance service that is client focussed.

The focus is on general, civil, construction and electrical maintenance and includes a “mentor” pack of activities to be performed in the workplace.  The delegate is required to complete a portfolio of evidence for competency sign off.

Project Management for Facilities Managers

This accredited training programme entrenches the elements of a project affected by time, cost and quality; from concept to close out of facilities management projects at theoretical and practical levels.

The final day includes the practical application of the project using MS Project ©.

What You Will Learn:

Delegates will gain a knowledge and understand the practical application of:

Principles & Practices of Facilities Management (Introduction to FM)

This accredited training programme provides a comprehensive understanding and effective methodologies to manage office and building service associated with facilities management.

There is a focus on business management skills and the application thereof in the facilities environment.

What You Will Learn:

Delegates will gain knowledge and understand the practical application to:

Disaster Risk Management (Approved Skills Programme: Generic Management)

This accredited qualification is ideal for junior to middle facilities management staff to provide insights into and tools to manager disaster within the workplace. The disaster in question is based within the workplace.

This ‘Disaster Management’ course can either be completed as a stand-alone course or as an additional, elective unit standard as part of the ‘Generic Management qualification’.

National Certificate: Generic Management: Customer Management

This accredited qualification is ideal for junior to middle facilities management staff who want to gain a solid foundation in leadership, management and customer service management principles and concepts.  The programme consists of seven contact modules offered in a facilitated classroom environment that include formative and summative assessments that are submitted for each module via our Afroteq online training portal.  Regular contact sessions with the facilitators ensure that a steady momentum is maintained to support and motivate the delegate to full completion. 

B and E Conference Centre (Pty) ltd

B AND E CONFERENCE CENTRE (PTY) LTD is an all-inclusive conference and training centre which offers organized, accessible and affordable training space to our clients who are in the skills development and training sector.

We offer a full service including venue hire, catering, stationery, equipment hire and more, which makes us a versatile and convenient venue for our clients.  

Generic Management Level 4

COURSE OVERVIEW:

Purpose:

This qualification is intended for junior managers of small organisations, junior managers of business units in medium and large organisations, or those aspiring to these positions. Junior managers include team leaders, supervisors, foremen and section heads.

The focus of this qualification has been designed to enable learners to be competent in a range of knowledge, skills, attitudes and values including:

Junior Management Skills Level 5 (Skills Programme - FOCUSED PACKAGE)

PURPOSE OF THE PROGRAMME

The purpose of this programme is to equip learners with the skills and competencies to lead and manage a team of first line managers to enhance individual, team and unit effectiveness. This programme is intended for managers in all economic sectors. These managers would typically be second level managers such as heads of department, section heads or divisional heads; who may have more than one team reporting to them.

  PROGRAMME OUTCOMES

On completion of this programme learners will be able to:

Supervisory Skills Level 4 (Skills Programme - FOCUSED PACKAGE)

PURPOSE OF THE PROGRAMME

The purpose of this programme is to equip the learners with the necessary knowledge, skills and attitudes to focus on specific areas in any supervisory role. This is across various sectors and industries. The programme introduces key terms, rules, concepts, principles and practices of management, that will enable learners to be informed supervisors in any field.

PROGRAMME OUTCOMES

On completion of this programme learners will be able to:

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

Assertiveness Training

Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common?

Coaching Skills for Supervisors

Aim: This workshop is for supervisors. Content: Introduction and History of Coaching, Definition(s) of Coaching, The Value of Coaching, Important Principles of Coaching, The Qualities of a Great Coach, Key Skills That Every Coach Needs to Succeed, Creating the Coaching Relationship, Understanding Beliefs and Behaviours, Identify Areas of Development in Your Agents, Choosing the Right Tool(s) for the Job, Understand and Follow the Coaching Process, Recognising and Rewarding Behaviour, Engaging Your Agents Through Social Media.

Coaching and Mentoring

This workshop is for supervisors and team leaders, the main aim is to assist them with coaching their team to success in a collaborative fashion. Leaders who are able to coach rather than instruct are able to develop more positive teams and tend to do particularly well when leading Generation Y and in a team - s leadership position.

Communication Excellence

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ,Listening Tonality, Positive Speech, Forming a commonality, Personality Types - Understanding People, Body Language Analysis, Setting boundaries / Assertiveness, Understanding and working with criticism, Understanding your own prejudices, De Bono 6 hat thinking technique, Communicating with your superiors, Cellular/Holistic vision, Authority Levels.

Conflict Prevention and Resolution

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes, Identifying the Stages of Conflict, The relationship Between Competition and Conflict, The Five Modes of Conflict, Creating a Personal Conflict Management Approach, Creating an Organisational Conflict Management Plan, Mediation

Office Management 2 Days

Aim To assist PA's, receptionists and office administrators in reaching goals and setting of high standards in the smooth operation of the company and management team Content: ? Skills, qualities and attributes required for success ? Identifying and classifying your customers (internal and external) ? Developing your role and contribution to the organisation - working to clear goals and objectives ? Identifying urgent versus important tasks and realistic deadlines ? Dealing with disorganised people ? Assertive communication - saying 'no' and still being effective ?

Basic Project Management

Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers, supervisors, project managers, personal assistants, organisers and team leaders. The basics as described in this workshop offer the bedrock for organised and controlled, measured and successful completion of tasks and projects whilst encouraging accountability, managing risks and full understanding of the scope and mandate.

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