Secretarial & Admin Training

Personal Effectiveness - BA 4 (Skills Programme)

The purpose of this programme is to equip learners with the necessary knowledge, skills and attitudes to achieve personal effectiveness in business, work as a project team member and display cultural awareness in dealing with customers and
colleagues.

 

* Achieve personal effectiveness in a business environment

 

- Group bookings - could also be presented at your Workplace.....

Business Ethics - BA 4 (Skills Programme)

The purpose of this programme is to equip the learners with the necessary knowledge, skills and attitudes to assist in the control of fraud in an office environment and adhere to the organisation’s code of conduct.

 

* Describe and assist in the control of fraud in an office environment

 

- Group bookings - could also be presented at your Workplace.....

Report Writing Skills - BA 4 (Skills Programme)

The purpose of this programme is to equip the learners with the necessary knowledge, skills and attitudes to analyse data and present information in a report format.

 

* Present information in report format

* Analyse new developments reported in the media that could impact on a business   sector or industry

 

- Group bookings - could also be presented at your Workplace.....

How to Complete Tender Documents

This workshop will assist the delegates with the completion of tender documents. It will give insight into the basic requirements that need to be in place for any government tenders as well as how to physically procure the document and complete it in a logical and organised manner, ensuring a professional submission.

The Ultimate Sales Approach

This workshop has been designed to meet the final outcome of increased sales through empowerment of the individual to seeing the sales desk as a "franchise" or cost centre as such. It is intended to be used for all new recruits in the induction process in a modular fashion but also for all existing call centre agents as a self-empowerment workshop.

Debt Collecting

The course outline is designed to assist the learners with the approach and skills necessary to enter debt collection negotiations. It gives the learner a structured approach to the theory of negotiation easily enabling them to recognise the client's approach and assisting them in gaining clarity on their own goals, thereby enabling better outcomes.

A comprehensive approach to debt collection, this workshop can be presented over two days of training.

Etiquette, Ethics and Customer Care

To empower and develop all delegates and encourage their journey of self-mastery enabling them to exhibit Emotional Intelligence in their daily practices and competencies.

This is a practical and informative workshop that requires the delegate to fill in a pre-workshop questionnaire on the Enneagram Self Mastery Tool. A component of this workshop is customised for each individual.

Basic Project Management

Aim: This basic project management workshop has been designed to assist project managers, administrators and team members to plan for and execute projects and tasks efficiently and fully. This basic project management course is essential for all managers, supervisors, project managers, personal assistants, organisers and team leaders. The basics as described in this workshop offer the bedrock for organised and controlled, measured and successful completion of tasks and projects whilst encouraging accountability, managing risks and full understanding of the scope and mandate.

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

Report Writing Skills

To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate report writing. Content: Before you begin; Format of the Report; Table of Contents; Key; Introduction; Discussion; Conclusion; References; Appendices; Diagrams, Tables and Graphs; Grammatical Style; Common Errors

Communication Excellence

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct advanced business conversations and ensure high standards of communication within an organisation. Content: ;Listening Tonality; Positive Speech; Forming a commonality; Personality Types - Understanding People; Body Language Analysis; Setting boundaries / Assertiveness; Understanding and working with criticism; Understanding your own prejudices; De Bono 6 hat thinking technique; Communicating with your superiors; Cellular/Holistic vision; Authority Levels.

How to Manage Effective Meetings

Course Content: Plan and Prepare for the meeting, including all the necessary role players; Setting the Agenda and the Objectives; Preparing the information packs; Understanding your role as facilitator/meeting chairperson; Understanding group dynamics and communication styles; Optimising the outcomes of the meeting through proven techniques; De Bono 6 Hat Thinking; Managing conflict, using active listening, paraphrasing and using a “parking lot”; Working with the meeting secretary; When to work with sub-groups/sub-committees

MSC Business College Kempton Park

MSC Business College Kempton Park is a fully accredited further education provider offering quality diplomas, certificates, and using the latest technology. Programme offerings include Human Resources Management, Marketing, IT, Business Administration, Travel & Tourism, Accounting & Bookkeeping, Wholesale & Retail, Project Management, Public Relations and Public Finance. Having been around for 26 years and with 17 campuses in South Africa, the MSC Business College is one of the biggest names in education in South Africa.

Online Courses

Palomino Training Solutions offers a wide range of online short courses where you login and complete the course in your own time on the internet. The length of these courses range from 3 hours to 20 hours, depending on the course content and your speed. Each course costs R199 ex vat and please see our available courses below (we are always loading new courses):

Courses:

Pages

Subscribe to Secretarial & Admin Training