What To Do If You Haven't Received R350 Grant Payment Dates

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If you have been approved for the Social Relief of Distress grant but have no payment date, you may be confused about when and how to collect your grant payment. Here's what you can do if you have not received a R350 grant payment date.


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The South African Social Security Agency (Sassa) is responsible for disbursing roughly 29 million social grants to some of the most vulnerable individuals in South Africa.

The Agency provides several different types of social grants; including the Older Person's Grant, Child Support Grant, War Veterans Grant, Disability Grant, and others.

Among these is the Social Relief of Distress (SRD) grant, which provides millions of South Africans with R350 each month. Also commonly referred to as the R350 grant, the South African government introduced this grant during the Covid-19 pandemic to provide financial assistance to those who were receiving no income.

The R350 grant has been extended several times due to the number of citizens who rely on it to meet their basic needs.

To become a recipient of the SRD grant, you would need to fill out an application which can be done online, via Sassa's official website. Along with your application, certain supporting documents are also required to be submitted.

Once your application has been approved, you will receive a message relaying payment dates, which let you know when your grant money is available for collection. 

But, what do you do when you have been approved for more than one month, but haven't received payment dates? 

What To Do If You Don't Have A Payment Date For The SRD Grant

Sassa has advised beneficiaries who are experiencing this problem to consider uploading their banking details onto the SRD website. 

Sassa has also advised beneficiaries of the SRD grant who chose the CashSend payment method as their payment option and have no payment dates, to provide their banking details on the Sassa website.

It is important to do this, as recipients may not have a payment date due to the failure of their mobile number verification. This may be because the beneficiary provided an incorrect contact number, or the number is not registered under their name.

It is also important for beneficiaries to provide their own banking details, as their grants will not be paid into another person’s bank account. This is to ensure that the grant payment goes to the correct person and to avoid fraudulent activities.

The mobile number on which beneficiaries receive the SMS for the CashSend payment method must be registered in their name.

This is because Sassa will not pay the grant payment to a mobile number which is registered to another person to prevent any fraudulent activity and to ensure that only qualifying individuals receive payments.

Beneficiaries who chose the CashSend payment method and have payment dates on their status have been urged to contact the bank they have selected if they haven't received their voucher. 

Sassa has also stated that these beneficiaries can contact the bank they are registered with if they have mistakenly deleted the message with the voucher so that the bank can resend the voucher. 

Bank Contact Numbers For CashSend Queries 

  • ABSA - 0 800 000 122
  • Tyme Bank - 0860 999 119 
  • Nedbank - 0 800 555 111
  • FNB - 0875 759 405 
  • Standard Bank - 0860 466 639 

Where To Collect Your R350 Grant

  • Personal bank accounts
  • Pick n Pay
  • Boxer Stores
  • Checkers
  • Shoprite
  • Usave
  • Selected OK Foods Supermarkets

Sassa has reminded beneficiaries that they do not need to collect their grants on the date that they are available, as the grant will remain in their accounts until it is needed. Recipients can avoid long queues by only collecting their Sassa grants when needed.

Eligibility Criteria For The Social Relief Of Distress Grant

The SRD grant is provided to South African citizens, refugees, permanent residents, asylum seekers and special permit holders. Recipients need to be between the ages of 18 and 60 years old. If you are 60 years old or over, you may qualify for an Older Person's Grant instead.

To qualify for the SRD grant, applicants will need to be unemployed and not currently receiving any salary, form of income or bursary, such as the one from the National Student Financial Aid Scheme (NSFAS). 

You also do not qualify for the R350 grant if you are receiving any other social grant from Sassa. Ensure that you meet the necessary eligibility criteria before submitting your SRD grant application, otherwise, you will be rejected.

If you stop receiving your SRD grant, it is because you no longer meet the eligibility criteria. This may be because you are now receiving an income that Sassa has picked up. 

How To Receive Your SRD Grant Payment

Sassa makes social grant payments in various ways, allowing the beneficiary to choose the option that best suits them

How To Lodge An Appeal For The SRD Grant

If you applied for the SRD grant but were rejected, and believe that this rejection was unfair or incorrect, Sassa allows applicants to lodge an appeal within 90 days of receiving their rejection. However, Sassa encourages applicants to submit an appeal within 30 days.

Here's how to submit an SRD grant appeal:

  1. Visit the Sassa SRD website where you first submitted your R350 application
  2. Click on the green bar that says 'Click here to lodge an appeal or check appeal status'
  3. Enter your ID number
  4. Enter your cell phone number
  5. Click 'send pin' and wait for the SMS which will contain the verification pin
  6. Enter the pin and click 'submit'
  7. Select the month you are submitting an appeal for
  8. Select the drop-down arrow and choose the reason for your appeal 
  9. Click 'submit'

Make sure that your personal details, including your bank account information and your contact number, are correct to avoid your application being rejected again. If Sassa has unfairly declined your application, you will be paid from the date on which you submitted your application.

Additionally, you must appeal for each month that your request was rejected. 

Suggested Article:

Sassa card.

Sassa grant applications are administered by the South African Social Security Agency. Applicants are required to submit a number of documents to complete their application, as each Sassa grant requires its own set of documentation.


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