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Communication Skills Training

Business Presentation and Public Speaking in the Public Sector

The degree to which people in an organisation communicate effectively determines a huge part of an organisations visibility, profitability, and industry leadership. In fact, public speaking is an easy way to set yourself apart from your competition. Whether you are persuading colleagues, selling to a client or energising a team, the power of your presentation makes the difference between success and failure. The experience in this Business Presentation and Public Speaking for the Public Sector skills training seminar is as close as you can get to have a personal, public speaking coach.

Health, Environment & Safety in Facilities Management (Cape Town)

The training programme covers the fundamentals of general facilities management in a practical way.  The focus areas include an overview of the Occupational Health and Safety Act (OSHAct) and some of its implications, emergency and contingency planning and the basics of asset management and building maintenance.

Procurement & Contract Management in Facilities Management

This training programme empowers managers of facilities to understand the importance of procurement in a facilities management environment, bidding processes and gain a holistic understanding of the element of facilities management suppliers that deliver, products and services.  The course further assists procurement managers to understand contract management principles and prepare service level agreements.

Disaster Risk Management (Approved Skills Programme: Generic Management)

This accredited qualification is ideal for junior to middle facilities management staff to provide insights into and tools to manager disaster within the workplace. The disaster in question is based within the workplace.

This ‘Disaster Management’ course can either be completed as a stand-alone course or as an additional, elective unit standard as part of the ‘Generic Management qualification’.

National Certificate: Generic Management: Customer Management

This accredited qualification is ideal for junior to middle facilities management staff who want to gain a solid foundation in leadership, management and customer service management principles and concepts.  The programme consists of seven contact modules offered in a facilitated classroom environment that include formative and summative assessments that are submitted for each module via our Afroteq online training portal.  Regular contact sessions with the facilitators ensure that a steady momentum is maintained to support and motivate the delegate to full completion. 

B and E Conference Centre (Pty) ltd

B AND E CONFERENCE CENTRE (PTY) LTD is an all-inclusive conference and training centre which offers organized, accessible and affordable training space to our clients who are in the skills development and training sector.

We offer a full service including venue hire, catering, stationery, equipment hire and more, which makes us a versatile and convenient venue for our clients.  

Business Writing Skills

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

Assertiveness Training

Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common?

Conflict Prevention and Resolution

Aim: To supply the learners with the necessary knowledge and confidence, enabling them to recognise potential conflict situations, address the situation in a manner that makes the conflict positive as well as mediate where necessary. Course Content: What is Conflict Management? Why is There Conflict? Your Own Conflict Handling Modes, Identifying the Stages of Conflict, The relationship Between Competition and Conflict, The Five Modes of Conflict, Creating a Personal Conflict Management Approach, Creating an Organisational Conflict Management Plan, Mediation

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