Acquire the basic knowledge and skills necessary to draft legislation efficiently, accurately and in compliance with legal requirements.

This course will give persons in the public sector who are involved in the drafting of legislation (including delegated legislation) the basic theoretical and practical knowledge and skills in respect of the drafting of legislative measures.

With increasing competition and a market that encourages organisations to supply only the best product / services at the lowest prices, purchasers can now afford to be picky.

Only the most value for money and well thought out tender bids can hope to achieve success. And with organisations aligning their purchasing procedures with the latest legislative amendments and corporate governance guidelines, and demanding that their supplier’s keep abreast of these changes, can you be sure that you are in the best position to consistently win new business?

Customer Service Excellence Training

The South African government, through the Department of Agriculture, Land Reform and Rural Development (DALRRD), has expressed the intention of overhauling the current regulatory regime for animals through the drafting of a new “Animal Welfare Bill”. A working group has been formed to draft the bill which will bring together in a single statute relevant animal welfare and protection laws. As of February 2024, no draft of the bill has been made publicly available.

Make your next event stand out from the rest!

Topics Include: (1) Event Planning (2) Event Design (3) Event Safety and Risk Administration (4) During and After the Event.

Pre-requirements:

English proficiency
Basic computer skills

Description:

This course is designed to provide network technicians and support staff with the foundation level skills they need to install, operate, manage, maintain, and troubleshoot a corporate network.
This course will help prepare students for the CompTIA Network+ exam N10-005.

Objectives

Quality hiring decisions build profitable and successful companies.

Topics Inlcude: (1) Developing Sharp Interviewing Skills (2) Legally Safe Interviewing and Hiring (3) Conduct More Effective Interviews (4) Streamline the Process and Make Better Hiring Decisions.

A warranty is a promise that a particular statement made is true at the date of the contract. A breach of warranty gives rise to a claim for breach of contract – the main remedy being an award of damages. A representation, like a warranty, is a statement of fact but is one which is made during contractual negotiations in order to induce another party to enter into a contract.

Join us for a two-hour webinar in which we will take a closer look at these terms and their implications.

Develop Learning Materials

Duration: 5 days

Purpose

This skills programme is a must for learning programme designers and developers. During this workshop we will learn how to design and develop outcomes-based learning programmes in line with ETQA requirements from completing the curriculum framework to developing a full learner guide and learner work-book with an accompanying facilitator guide.

Unit Standards

The following Unit Standards are covered during the skills workshop:

Learn to navigate the intricacies of the Protection of Personal Information (POPI) Act in the context of home owners associations and sectional title schemes with this engaging short course. You will be equipped with essential principles and practical insights to confidently implement the POPI Act within community schemes – fostering a compliant, secure and privacy-conscious environment.

When and where?

17 March 2025, 9:00 to 11:00 SAST

This course will be held remotely, most likely on Zoom.

In the "twin peaks" model of financial services regulation, introduced by The FSR Act, the regulating authorities of the financial services sector are divided into two centres: the Prudential Authority and the Financial Sector Conduct Authority. Other legislation, such as the Insurance Act and the Conduct of Financial Institutions ("CoFI") bill, mean further developments in the industry.

The aim of this programme is to provide learners with practical coping strategies to better manage the stress in their life in order to lead a well-balanced life that will enable them to reach their full potential.

The PRINCE2® Foundation & Practitioner course provides participants with a detailed knowledge of the PRINCE2® methodology including the seven processes, seven principles and seven themes central to running a project using the PRINCE2® method. This course prepares the participant to act as a lead member of a project management team using the PRINCE2® method within a project environment supporting PRINCE2®.

START DATE:

QCTO “an in-depth understanding” During the one-day seminar we will cover

Assertiveness Training

In order to receive CompTIA A+ certification a candidate must pass two exams. The first exam is CompTIA A+ 220-1001 Certification Exam and the second exam is CompTIA A+ 220-1002. These exams measures necessary competencies for an entry-level IT professional with the equivalent knowledge of at least 12 months of hands-on experience in the lab or field. Successful candidates will have the knowledge required to:

This programme will get learners up to speed on writing and developing your organisation’s policies and procedures by gaining rules, strategies and guidelines that will ensure they get the results they want - well written policies and procedures that are read and understood by all.

Many ‘experienced’ supervisors have difficulty motivating and leading their people to achieve greater results.  They lack either the knowledge or the skills to lead teams and this often results in a demotivated and directionless team.

Course Overview

Fact: With the correct coaching and motivation, employees can reach heights beyond expectations.

Coach, Role Model, Counsellor, Supporter, Guide...do these words ring a bell? Being a coach involves being a role model, sometimes a counsellor or supporter, and always a guide. Coaching is based on a partnership that involves giving both support and challenging opportunities to employees. Knowing how and when to coach is an essential skill that can benefit both you and your organisation.

This module covers the introduction to front office computer applications,reservations,front desk management, front office accounting and more.

This course provides an in depth overview of customary marriage law in South Africa, with a focus on recent legal developments and their practical implications. It examines the requirements, recognition and consequences of customary marriages, evolving case law, and current legislative reform debates. The course is practically oriented and aimed at professionals who encounter customary marriage issues in legal, policy and governance contexts.

When and where?

15 October 2026, 8:00 to 12:00 SAST  

Pre-Requirements:
Grade 10 or equivalent
No prior accounting knowledge needed

Available as a learnership

Description:

A bookkeeper is responsible to complete monthly bookkeeping to trial balance, reconcile supplier statements, inventory systems and bank statements, calculate PAYE/SDL/UIF remuneration, monthly EMP201 returns and EMP deductions, annual EMP501, IRP5, IRP6 & IT3a documents & VAT returns.

Modules:

BUSL – Business Literacy

Customer Service Training for Managers

Building a Culture of Great Customer Service

Aim: To assist receptionists and office administrators in reaching goals and setting high standards in the smooth operation of the front office. Content: Skills, Qualities and Attributes, Identifying and Classifying Your Customers, Developing Your Role and Contribution, Identifying Urgent Versus Important, Assertive Communication, The Key to Effective Written Communication, Effective Minute Taking, Keeping an Effective Diary, Maintaining Professionalism and Etiquette, Additional Material for Leisure Reading, Useful Info on Setting up Agendas.

This Team Building Training (Aligned to Unit Standard 252037: NQF level 5: 6 credits) - which is offered throughout South Africa - is designed to include all team members and team leaders, so that everyone in the team:

You can have the greatest idea in the world, but if you can’t persuade anyone else to follow your vision, your influence and impact will be greatly diminished.

Leaders who reach the top do not simply pay lip service to the importance of effective communication but instead study the art in all its forms, to improve on this critical skill.

When done well, leadership communication inspires trust and positive change, and drives better outcomes for individuals, teams and organisations.

Programme Modules Includes:

(1) Emotional Intelligence (2) Stress Management (3) Conflict Management (4) Effectively Assertive (5) Effective Communication and Interpersonal Skills (6) Business Etiquette and Ethics (7) Time Management (8) Professional Business Writing 

COURSE OUTCOMES

Management Training

We offer 18 different Management Training courses, all of which we run in-house and publicly throughout South Africa – Cape Town, Durban, Johannesburg, Port Elizabeth.