Supervisor & Junior Management

Face and Resolve Conflict

High emphasis is placed on learning through ‘doing’ where the learner is presented with real life and workplace case studies and role playing to ensure the delegate develops knowledge and confidence to take back into the workplace and apply them successfully.

Time Management

Those able to successfully implement time management strategies control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are focus on the tasks with the greatest impact to them and their organization.

Management by Objectives

Management by objectives (MBO) is a systematic and organised approach allowing management to focus on achievable goals and to attain the best possible results from available resources.

Increasing organisational performance by aligning goals across the company and ensuring management and employees have a high level of input and assistance to identify their objectives, and timelines for completion in line with company goals.

MBO includes ongoing tracking and feedback in the process to reach objectives.

Developing Corporate Behaviour

With this workshop your participants will be able to develop a business environment that reflects a positive set of values and ethics. Aligning these characteristics with the standards of conduct is what makes a business stand out and be a leader in the business world.

Workshop Objectives:

Change Management

This course covers a number of critical guidelines in change management and what is needed to maximise the likelihood of success. Delegates will learn about stages of change, how to persuade people, why people resist change and how to manage organisational changes. Numerous techniques and management tools in addition to exercises are provided to introduce delegates to change management and help them become more skilled when facing change.

Performance Management

n this course delegates learn how to handle appraisal meetings to provide feedback and support for employees. Delegates learn how to coach, how to communicate effectively, how to help others to set goals in line with business objectives and how to motivate them to operate at peak performance.

The training materials contain many exercises that will help the delegates learn the skills during the course.

Principles of Project Management

Our training approach delivers theoretical input, interspersed with experiential exercises, case studies and practical examples, and is conducted over 3 days.

The skills programme comprises six modules:

  1. Definitions and Concepts
  2. Risk Identification and Management
  3. Planning and Scheduling
  4. Forming the right Project Team
  5. Project Organisation
  6. Project Control

Assertiveness & Conflict Management (3-days) customised

COURSE OUTCOMES

First Line Supervisors attending this course will demonstrate an understanding of and ability to:

  • Take personal accountability for own role
  • Act decisively and with integrity in conflict situations
  • Act assertively and confidently in all situations
  • Conduct a behaviour self-assessment

Learning Unit 1: Accountability

Hazard Identification and Risk Assessment (HIRA)

This programme covers Risk Management requirements in line with:
Quality (ISO 9001); Environment (ISO 14001)
Occupational Health and Safety (ISO 45001)
Information Security (ISO 27001)
Standard on Risk Management (ISO 31000)

Cost and Time effective E and M-Learning option available: www.mpowrme.co.za / download the Mobile App on Google Play

Work Readiness Programme (Unit Standard Aligned Skills Programme)

INTELLIGO Solutions Service Delivery & PROGRAM OVERVIEW

The skills programme has been recorded at Inseta and therefore the policies and procedures of Inseta will apply.

The work place readiness program has been designed to assist learners in becoming workplace ready in six workplace fundamental requirements, namely:

Ethics and Conflicts of Interest – Unit Standard 13940

Investigate ways of managing financial risk in own lives – Unit Standard 117158

Workplace Etiquette – SOFT SKILLS Not Unit Standard aligned

Time Management – Unit Standard 117171

Computer Literacy Skills – Unit Standard 114979

Each component of learning is designed to assist in the development of skills set for an unemployed to enable the learner to integrate into the workplace environment with the necessary skills.

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