Management Training Programme (33 Credits)

Unit Standards: US 115753: Build teams to meet set goals and objectives – NQF Level 5
US 114878: Identify and measure the factors that influence productivity – NQF Level 5
US 15224: Empower team members through recognising strengths and encouraging participation in decision making and delegating tasks – NQF Level 5
US 252043: Manage a diverse workforce to add value – NQF Level 5
US 114226: Interpret and manage conflict within the workplace – NQF Level 5

By using proven planning and controlling Project Management methods, you can define and achieve agreed goals and co-ordinate multiple resources within time and budget.

Employee Onboarding Training

100-day Employee Onboarding, Orientation and Induction Design Training

Build teams to meet set goals and objectives, ID 15237
Harness diversity and build on strengths of a diverse working environment, ID 114925
Empower team members through recognising strengths and encouraging participation in decision making and delegating tasks, ID 15224
Recruit and select candidates to fill defined positions, ID 12140
Manage a diverse work force to add value, ID 252043(* ID 15233 if part of the full National
Diploma in ODETD Practices)
Interpret and manage conflict within the workplace, ID 114226

COURSE OVERVIEW AND OUTLINE

This is a practical, hands-on Management Course that all managers must attend! Designed to cover various key management challenges in-depth, this course will provide you with the support you need to excel as a leader.

Skills Development Training

- Employment Equity Committee Training -

This learning programme - which is offered throughout South Africa - is designed to empower employees to manage stress in their personal lives and work situations, in order to improve their effectiveness and overall quality of personal and work life.

Suitable for:   All employees

Course duration:  2 days

Course content and outcomes:

Through this Team Building Training - which we run publicly and in-house throughout South Africa - delegates will gain the knowledge and skills to lead their teams to becoming enthusiastic high performance teams (Aligned to Unit Standard 252037: NQF level 5: 6 credits).

Suitable for:  Managers, Supervisors and Team Leaders

Course duration:  2 days

NQF level:  5

Course content and outcomes:

Overview

Course Objectives

This course will ensure that you understand stress in the workplace and equip you with strategies to deal with stress

What is Stress?

An individuals adaptive response to stimuli that places excessive psychological or physical demands on that individual

Impact on The Workplace

• Reduced Performance
• Higher Absenteeism & Turnover
• Lower Motivation & Satisfaction Amongst Staff
• Burnout of Staff

Negative Impact

PURPOSE:
To develop capacity of middle and senior managers to lead the function / business in turbulent times. Includes personal development and emotional intelligence.

This workshop will answer the following questions:
• What should I look like to lead?
• What impact should I make?
• What should I be thinking?
• How should I be behaving?
• What should others be thinking?
• What can I do to get there?

Who should attend:
• Supervisors
• Pipeline Managers
• Aspiring leaders
• Executives

COURSE OVERVIEW AND OUTLINE

Ethics concerns an individual’s moral judgements about right and wrong. Decisions taken within an organisation may be made by individuals or groups, but whoever makes them will be influenced by the culture of the company.

Disability Awareness Training

Course Overview

Behaviour Interviewing is a very reliable and valid candidate selection technique. While we all may say that past behaviour is the best indicator of future behaviour, we don’t act as if we believe this when we are interviewing candidates—often because we aren’t certain how to ask questions that will tell us about past performance.

This is the ideal course for client facing staff that needs to acquire reception, switchboard and customer care skills.

Module 1: Reception
The Importance of the Receptionist
Qualities of an Efficient Receptionist
Dealing with People
Dealing with Visitors
The Reception Area
Security
Dealing with Difficult Situations

Module 2: Switchboard
Types of Apparatus
Handling and Care of Apparatus
Dealing with Numerous Lines

Aim: To assist receptionists and office administrators in reaching goals and setting high standards in the smooth operation of the front office. Content: Skills, Qualities and Attributes, Identifying and Classifying Your Customers, Developing Your Role and Contribution, Identifying Urgent Versus Important, Assertive Communication, The Key to Effective Written Communication, Effective Minute Taking, Keeping an Effective Diary, Maintaining Professionalism and Etiquette, Additional Material for Leisure Reading, Useful Info on Setting up Agendas.

This course delves into the legal principles of reputation management for both individuals and corporate entities.

Students will gain theoretical insight and practical skills to address events that may tarnish or misrepresent their personal or business integrity. Topics include the handling of personal insults, invasions of privacy, attacks on their reputation and injurious falsehoods. Participants will learn strategies to protect against and respond to threats involving their individual or corporate rights to dignity, privacy and reputation in the modern era.

Supporting Learners (32 credits)

 Access, process, adapt and use data from a wide range of texts, ID 115792
 Facilitate the transfer and application of learning in the workplace, ID 123398
 Identify and respond to learners with special needs and barriers to learning, ID 10294
 Select learning support material and assistive technology for inclusive settings, ID 119274

Supporting Learners

32 Credits (4 Unit Standards: ID 115792, ID 123398, ID 10294, ID 119274)

This six-hour remote course aims to equip participants with sufficient knowledge of the main laws and legal principles applicable to retirement funds in South Africa, and the rights and obligations of those responsible for their governance, management, regulation and supervision.

When and where?

10 to 12 November 2026, 14:00 to 17:00 SAST

2027 dates: 

11 to 13 May 2027, 9:00 to 12:00 SAST

16 to 18 November, 9:00 to 12:00 SAST

This highly practical programme will help you gain the skills and techniques needed to excel as an Administrator, by developing the knowledge, skills and behaviours required to successfully work in a business environment.

We all instinctively aspire to be included and valued for who we are, and for what we contribute and represent. We have a legitimate expectation and desire to be respected and treated fairly, yet some of us forget that our expectations come with a corresponding obligation towards those around us.

The Supply Chain is the point at which an organisation’s ethical stances are put to the test in the real world. In other words, the supply chain is where ‘the rubber meets the road’ when it comes to operating in ways that meet fundamental responsibilities in areas such as human rights, labour and the environment.

Maximise participant contributions and achieve pre-defined meeting outcomes.

Topics Include: (1) Power and Duties of the Chair (2) Conducting a Meeting (3) Interactive Facilitation Techniques (Ice Breakers) to Optimise Participation (4) Making Small Meetings Successful (5) Distance Meetings.

This module covers the introduction to front office computer applications,reservations,front desk management, front office accounting and more.

This programme is highly participative and designed to provide learners with the tools and resources they need to become great facilitators.

This practical course culminates in a plan of action that aligns your motivators and passions with your business. You will emerge with a clear plan of where you are going, how you will get there, and how to keep yourself excited, passionate and motivated throughout the journey.

About the programme:
This qualification will enable you to further your studies, become self-employed or find employment in the hospitality industry. You can pursue an occupation in Food preparation as a Commis chef or Assistant chef.

Admission Requirements:
Grade 9

Course Delivery Mode:
Full Time

Course Overview

Fact: 7 out of 10 staff members lack assertiveness skills in order to carry out their daily duties effectively.

We all have moments of self-doubt, where we feel like we cannot do anything right and that the world would likely be a better place if we just disappeared. But for many people, doubting is constant. They worry about how they look to others, how their behaviour is interpreted, what will happen if they say no, and what people will think if they stand up for themselves. This constant, destructive cycle of worry and stress is debilitating and harmful.

Aim: This workshop is geared towards all those individuals who wish to develop their assertiveness, enabling them to get results quicker and more effectively and communicate in an assertive manner with clients and fellow workers. Content: ¨ What is Assertiveness? What is it not? ¨ Getting to know and understand people! ¨ Personality types ¨ Understanding yourself ¨ Understanding negative behaviour ¨ Handling conflict and aggression ¨ What do all assertive people have in common?

“To get the right word in the right place is rare.” Mark Twain

Disability Awareness Training

Employment Equity Committee Training

Course Content: Plan and Prepare for the meeting, including all the necessary role players, Setting the Agenda and the Objectives, Preparing the information packs, Understanding your role as facilitator/meeting chairperson, Understanding group dynamics and communication styles, Optimising the outcomes of the meeting through proven techniques, De Bono 6 Hat Thinking, Managing conflict, using active listening, paraphrasing and using a- parking lot - , Working with the meeting secretary, When to work with sub-groups/sub-committees

The workforce has become increasingly diverse over the last decade and employees from different generations, gender, nationalities and cultures often work together in the same organisation.

With such workforce diversity, it becomes important for organisations to put in place policies and practices to build an inclusive and harmonious workplace.

CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT. The CompTIA Security+ certification designates knowledgeable professionals in the field of security, one of the fastest-growing fields in IT. Security threats are increasing in number and severity, and the gap between the need for security professionals and qualified IT personnel is the largest of any IT specialty, according to a 2008 CompTIA study.

*Also available as a 2-day workshop. Aim: To supply the learners with the necessary knowledge and confidence, enabling them to conduct professional and accurate e-mail and business writing support. Content: ¨ The Six C’s of business letter writing ¨ Business letter writing checklist ¨ Opening and closing formats ¨ Keep to the point ¨ Setting the tone ¨ Conversational style techniques ¨ Writing in plain English ¨ Sentence Structure ¨ Jargon ¨ Headings ¨ Closing ¨ E-mail Specifics Outcome: The learners will be able to deliver a professional and well-presented business letter or e-mail.

COURSE OVERVIEW AND OUTLINE

This course covers peripherals and adapters, system components, laptops and printers, networking essentials and more.

Description:

In order to achieve results, you must master the art of bringing your unconscious thoughts to the surface. This course will give you the skills to do just that through neuro linguistic programming.

Objectives:

This introductory course will teach the basics of neuro linguistic programming (NLP). You’ll learn about key terms, the NLP presuppositions, the NLP senses, eye cues, enriched language, clean questions, and hypnotic language.

Outline:

Session One: Course Overview

Session Two: Developing Rapport

Become Scrum Master Certified and help your business to become more adaptive and achieve results faster!Whether you are aware of it or not, the age of Agile Project Management is upon us and it is having a marked impact on your life and the environment in which your organisations operates. Start-ups such as AirBnB, Spotify and Tesla have adopted it, and global players like Amazon, Apple and Facebook are showing that it is scalable and more than just a passing fad.

This module covers the switchboard and reception duties, communication skills, public relations and the art of tact, office environment and the receptionist, introducing people and dealing with visitors, telephone communication and more.

The Quality Assurance training programme is aimed at providing appropriate theoretical and practical training interventions to enable individuals to design a quality effectively execute the tasks required to implement quality assurance within an organisation

COURSE OUTCOMES

Upon completing this course, the learner should be able to: Demonstrate understanding of moderation within the context of an outcomes-based assessment system Plan and prepare for moderation Conduct moderation Advise and support assessors Report, record and administer moderation Review moderation systems and processes

Contact Centre Training

- Including Telephone Etiquette Training -

Chairing Disciplinary Hearings Training

Course Description
Time is a form of currency, and the ways that we talk about it illustrate its value: we say “Time is money,” and “My time was well spent,” or “It's a waste of time.” Like most professionals, you've probably struggled with managing this resource effectively. In this course, you will practice techniques that will help you achieve more effective use of your time so that you can direct your energy towards the activities that will further your professional and personal goals.